Terms and Conditions
Terms and Conditions
Lume — Terms & Conditions
1. Introduction
Welcome to Lume, a UAE-based booking platform connecting users with photographers, studios, and models. By accessing or using the Lume application or website, you agree to be bound by these Terms and Conditions. If you do not agree, please stop using the service immediately.
2. Our Services
Lume provides an online marketplace where users can browse, book, and pay for photography, studio, and modeling services. Lume acts solely as an intermediary connecting users with verified service providers and does not directly offer photography or modeling services.
3. User Responsibilities
Users must provide accurate and updated personal information during registration, use the platform for lawful purposes only, respect appointment times, and comply with cancellation or refund policies. Users are also responsible for maintaining the confidentiality of their account credentials.
4. Provider Responsibilities
Service providers must maintain professionalism, deliver services as described, protect user privacy, and ensure timely and high-quality results.
5. Booking & Payment
All bookings are made through the official Lume app or website. Payments are processed securely through authorized gateways, and each provider’s refund policy is displayed before confirmation. Lume may cancel or hold payments in cases of fraud or misuse.
6. Cancellations & Refunds
Cancellations are subject to the provider’s policy. Some bookings may be non-refundable after confirmation. In case of disputes, Lume may mediate but is not liable for compensation. Refunds (if applicable) will be made via the original payment method.
7. Liability
Lume is not responsible for any direct or indirect losses, damages, or disputes between users and providers. All services and deliverables are managed by the respective service providers.
8. Intellectual Property
All logos, visuals, text, and designs used on Lume are the property of Lume or its licensors. Copying, modifying, or redistributing any part of Lume’s content without prior written consent is prohibited.
9. Privacy & Data Protection
Lume values your privacy. We collect personal data only to improve user experience and enable bookings. We do not sell or share your personal data with third parties unless required by law or with your consent.
10. Termination of Account
Lume reserves the right to suspend or terminate user accounts that violate the Terms of Service or misuse the platform.
11. Updates & Modifications
Lume may update these Terms & Conditions at any time. Users will be notified of any major changes through the app or website. Continued use after updates implies acceptance of the new terms.
12. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall fall under the jurisdiction of the competent courts in Abu Dhabi, UAE.
13. Contact Information
For inquiries or support, please contact us at support@lume.ae
