Privacy Policy
Privacy Policy
Lume — Privacy Policy
1. Introduction
This Privacy Policy explains how Lume collects, uses, and protects your personal information when you use our mobile application or website. By accessing or using Lume, you agree to this policy.
2. Information We Collect
We may collect the following types of information:
• Personal data you provide during registration (such as name, email, phone number).
• Booking information including selected services, dates, and locations.
• Payment details processed through secure third-party gateways.
• Device and usage data such as IP address, browser type, and interaction patterns.
3. How We Use Your Information
Your information is used to:
• Process and confirm bookings.
• Improve app functionality and user experience.
• Communicate updates, offers, or support messages.
• Ensure payment verification and prevent fraudulent activity.
4. Data Sharing and Disclosure
Lume does not sell or rent your personal data. We may share limited information only in the following cases:
• With service providers (photographers, studios, models) to complete your booking.
• With trusted third-party partners that provide payment or analytics services.
• When required by UAE law or government authorities for legal purposes.
5. Data Storage and Security
We store your data securely on encrypted servers. Lume applies industry-standard security protocols to protect against unauthorized access, loss, or misuse. However, no system is 100% secure, and users share data at their own risk.
6. Cookies and Tracking Technologies
Lume may use cookies or similar technologies to improve performance, remember user preferences, and analyze website usage. You can disable cookies in your browser settings, but some features may not function properly.
7. User Rights
Users have the right to:
• Access and review their personal information.
• Request correction of inaccurate or outdated data.
• Request deletion of their account or personal data, where legally permitted.
• Opt out of receiving marketing communications.
8. Children’s Privacy
Lume’s services are not directed toward children under 16. We do not knowingly collect personal information from minors. If such data is found, it will be deleted promptly.
9. Third-Party Links
Lume may contain links to external websites or apps. We are not responsible for their privacy practices or content. We encourage users to review the privacy policies of those sites before sharing any data.
10. Updates to this Policy
We may update this Privacy Policy from time to time to reflect new legal, operational, or security requirements. Updates will be posted within the app and on the Lume website.
11. Contact Us
For privacy questions or requests, please contact us at:
support@lume.ae
